Guest Service Gold® and Certified Guest Service Professional


Those of you who operate lodging properties should have seen a notice offering this program for your staff. We have filled many of the spots – mostly in the metro area, so I am doing a callout to our rural partners! Feel free to send this notice out to your chamber membership.



Dear Hospitality Partners,

Travel Lane County received a grant from the Oregon Restaurant and Lodging Association Education Foundation and Travel Oregon to offer free online Guest Service Gold training for frontline employees with an emphasis on hotels and visitor centers. This program is offered through the American Hotel & Lodging Educational Institute. 

This is an individual online training where trainees learn how to anticipate guest needs, deliver memorable experiences and turn around difficult situations. It can be completed in two hours plus the time it takes to complete 30 multiple-choice questions. 

There are a limited number of spots, so if you would like to offer this to your frontline employees, please contact Natalie Inouye for details at Subject Line: Guest Service Gold Training